Privacy Policy

1. Introduction

ESTX Exchange ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. By using our site or services, you acknowledge the practices described in this document.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details — such as name, email address, and phone number submitted through forms on our site.
• Account information — credentials and preferences associated with any access request or console registration.
• Usage data — pages visited, actions taken, and interaction patterns collected automatically via cookies or similar technologies.
• Technical data — IP address, browser type, device information, and referring URLs.
• Communications — records of correspondence if you contact us directly.

3. How We Use Your Information

Information collected is used for purposes including:

• Providing, maintaining, and improving our website and services.
• Responding to enquiries and processing access requests submitted through our forms.
• Sending administrative or service-related communications.
• Monitoring usage patterns to improve reliability, security, and user experience.
• Complying with applicable legal or regulatory obligations.

4. Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process personal data: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests do not override your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember preferences, and analyse how our site is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. Disabling cookies may affect the functionality of parts of the site.

6. Sharing and Disclosure

We do not sell personal data. We may share information with:

• Service providers who support our website hosting, analytics, or communications infrastructure, under appropriate confidentiality obligations.
• Professional advisers where necessary for legal, accounting, or compliance purposes.
• Regulators or law enforcement authorities where required by law.
• Any successor entity in the event of a merger, acquisition, or restructuring of our business.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

8. Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If personal data is transferred across borders, we take steps intended to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details available on our website.

11. Children's Privacy

Our services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so that we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page along with a revised "Last updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal data is handled, please reach out through the contact channels listed on our website. This document is a general template and should be adapted to reflect your organisation's specific practices and applicable legal requirements before use.